Your Apple ID has been locked for security reasons. To unlock it, you must verify your identity.
This is the message that I’ve been getting every week for the last six or seven months. Over that time, I’ve had five senior support staff promising me that they will stand by me until my problem is fixed.
Why is it a big deal for me? Did you know each time you need to reset your password you can not use the old password you need to create a new password that you have not used in the last 12 months, then log back and each device, I have 3 x Apple TV’s, 1x MacBook Pro, 1x Time Capsule and 1 x iPhone6 Plus, I also need to setup 2 x app-specific passwords for software programs I use, so this all takes about 30 mins to get me back online and it happens when I am running a meeting using a powerpoint on my MacBook Pro.
There is a pattern 95% of the time I am requested to reset my password it’s 7:50 am just about every Thursday.
Yes they have been very nice and have suggested all sorts of stuff, asked me not to re-login into any apple device when I get the message “Your Apple ID has been locked for security reasons. To unlock it, you must verify your identity” They asked me to do this so they can look at the logs, Apple Support can not even tell me the country the request are coming from! as they said “they do not keep IP addresses privacy reasons”
I asked them this…
So if you know somebody’s Apple ID for example firstname.lastname@example.org or email@example.com you can continuously login to the user account with the wrong password even if you do not know there password and after a few failed attempts this will force the users account to be reset, as my one is happening mostly at 7:50 am just about every Thursday it must be a robot that is trying to hack my Apple ID and the fact that they don’t get the password right does not even matter!
My question was even as I have Two-factor Authentication and I need to allow a device to access my Apple ID before it can means it should not matter that a person or robot continuously tried to submit the wrong password.
Maybe you are experiencing similar problems and have been searching for answers I hope this post made you think that you are not alone.